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Case studies · Food & Beverage · Restaurant Operations

Managers got five hours a week back from scheduling and ordering

Each week the managers started from a draft schedule, prep plan and supplier order built from their own sales and booking data, and signed off on all of it.

A restaurant kitchen pass with stacked plates and a clipboard before serviceFood & Beverage

Client

A three-location casual dining group with about 80 employees.

By the numbers

What changed

4 hrs

Manager time each week on schedules, prep plans and orders, down from 9

18%

Less overtime over the first eight weeks

96%

Of public reviews answered within 48 hours, up from 37%

Manager hours a week on schedules, prep and orders

5 hours back
  • Before9 hours
  • After4 hours

Aurenia engagement record

Overtime, indexed

18% less
  • Before100
  • After82

Aurenia engagement record, first eight weeks

Public reviews answered within 48 hours

37%96%0%100%

37% before

96% after

Aurenia engagement record

The challenge

Managers built the schedule and the supplier order from memory, last week's spreadsheet and a glance at the reservations. When service got busy, review replies slipped. None of it was hard on its own. Together it ate their evenings, and it showed up as overtime and waste.

What we built

A weekly assistant that read the point-of-sale exports, the reservations and local events, and drafted the staffing and prep plan from them. A second workflow drafted replies to public reviews in the restaurant's voice and passed anything sensitive to a person.

Where a person stayed in charge

  • Managers approved every schedule and every supplier order.
  • Each forecast showed the numbers it came from.
  • A complaint or a safety issue went straight to a person.
  • Review replies followed a short voice guide, approved in advance.

How it ran

  1. 1

    Gather

    Sales exports, bookings and known local events.

  2. 2

    Forecast

    Estimate covers, labour and prep.

  3. 3

    Draft

    Schedules, orders and review replies.

  4. 4

    Confirm

    The manager approves every operational change.

    A person signs off here

The result

Managers started the week with a usable first draft instead of an empty spreadsheet. Staffing tracked demand more closely, orders changed earlier, and guests got a consistent reply without a manager leaving the floor to write it.

4 hrs

Manager time each week on schedules, prep plans and orders, down from 9

Demand forecastingOperations automationReview repliesEscalation rules

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